Gym Mate Support
Gym Mate Help and Support
Help, contact, privacy, and account support
Contact Support
For Gym Mate issues, defects, account questions, billing support, data requests, or product feedback, email:
Direct email: support@gymmate.tolgatek.com
Help Topics
Account Access
Sign in, create a Gym Mate account, manage provider sign-in, or sign out from Settings.
Workout Logging
Use Today, Schedule, Library, and History to plan workouts, log sets, and review progress.
Data Management
Export account data, restore a previous backup, or start account deletion from Settings.
Legal
Review the Gym Mate Privacy Notice, Terms, and SMS Opt-In.
What to Include
- mention Gym Mate in the subject line;
- include your device, browser, operating system, and app version if available;
- describe the issue and the steps that triggered it;
- include request IDs or copied support diagnostics from Settings when relevant;
- avoid sending workout notes, photos, or health information unless needed for support.
Billing and Subscriptions
For Gym Mate Pro entitlement, renewal, cancellation, refund, or restore-purchase questions, include the platform where you purchased or subscribed. App-store billing policies may also apply.
SMS Opt-In
Gym Mate SMS workout reminders are optional. Review the Gym Mate SMS Opt-In document for consent language, message frequency, opt-out instructions, and help details.
Privacy and Data Requests
For privacy, export, correction, or deletion requests, email support@gymmate.tolgatek.com and include the email address associated with your Gym Mate account.
You can also review the current Gym Mate Privacy Notice, Gym Mate Terms, Gym Mate SMS Opt-In, TolgaTek Privacy Policy, and TolgaTek Terms of Service.