HeartCue Support
Help and Support
Apple Watch setup, troubleshooting, privacy, and product support
Contact Support
For HeartCue issues, accessibility questions, or product feedback, email:
Direct email: tolga.k@outlook.com
Include your Apple Watch model, watchOS version, and a short description of what happened. Do not email personal Health data.
Requirements
- Apple Watch with watchOS 10 or later;
- permission to read Heart Rate in Apple Health;
- permission to start a temporary workout session; and
- a physical Apple Watch for live sensor readings.
How to Use HeartCue
- Open HeartCue on Apple Watch and tap Start.
- Allow the requested Health permissions.
- Settle into a safe, comfortable position.
- Listen to the pulse and breathe slowly without straining.
- Use the minus and plus buttons to adjust volume.
- Tap Stop when finished.
Troubleshooting
HeartCue shows “--”
Confirm Heart Rate access, wear Apple Watch snugly, stay reasonably still, and wait up to 20 seconds for the first sample. Simulator does not provide live heart-rate samples.
No audio feedback
Raise HeartCue's volume, check Apple Watch volume and Silent Mode, and check any routed Bluetooth audio device.
Health access denied
On iPhone, open Health, select your profile, choose Apps and Services, select HeartCue, and enable Heart Rate access.
Still need help?
Stop the session, reopen HeartCue, and try again. If the issue continues, email support with your watch model and watchOS version.
Privacy
HeartCue processes heart-rate readings on Apple Watch. It does not upload, sell, or share Health data. Temporary workout sessions are discarded when you stop. Read the full HeartCue Privacy Policy.
Important Safety Information
HeartCue is a general wellness and self-awareness tool, not a medical device. It does not diagnose, treat, cure, or prevent any condition. Stop if you feel dizzy, short of breath, uncomfortable, or unwell. Never hold your breath or force a breathing pattern. Do not use HeartCue while driving or during any activity that requires your full attention. If you have a health concern, consult a qualified healthcare professional.